Questions and Answers
Why are you so much cheaper than drug stores?
Because we buy in bulk and sell our goods mostly online we can buy at greater discounts and minimize our costs. For example by selling online we don't have to pay a high rent for a store.
How long is the delivery time?
For articles which are in stock the delivery time is between 1-3 working days inside germany.
Can I order over the phone?
Of course you can order over the phone. Our team can advise you on your choice of products and answer your questions. If you order over the phone all relevant information such as availability, address and a shipping time are communicated over the phone. When ordering via telephone you can only pay via bank transfer / advance payment.
What can I do if an article is not in stock?
If the article is not in stock you can only see the price at which we last offered the product. This price may change when the product is in stock again. This is because we buy in bulk and not at a fixed rate which is why the amount of products ordered and the current market price can greatly affect our prices. You can always sign up for an automated notification when the product is in stock again. To do so just click on the button on the product page in question.
How can I unsubscribe from the Newsletter?
You can always unsubscribe from the Newsletter via your account by using the Newsletter menu entry. You may subscribe or unsubscribe from all Newsletter subscriptions at once or individually. If you don't have an account you may also unsubscribe via the link included in the Newsletter itself.
Why do you apply a surcharge for some payment methods?
Our payment service providers charge a fee for every transaction. Because we already offer highest discounts on our products we can
afford we don't have any more free room for additional fees which is why we have charge for additional costs.
The only exception here is advance payment as we don't have any additional costs for this payment method. That's why we offer a small discount of 1.50% on the amount invoiced.